Frequently Asked Questions

Orders

Orders related FAQ's

Q: What are the levels of discount?
A:

Wholesales level and distributor volume level.

Q: What the different between scale sizes?
Q: Do you take special orders?
A:

Yes, with 30% deposit and none refundable will be accept for cancellation or reduce quantities.

Q: Do you take pre-orders items?
A:

Yes, All pre-order items are on Pre-Orders page. 

Q: Do you ship International?
A:

Yes, Please contact our office for more detail.
Tel: 213-617-8149

Q: What do I do if I received wrong item from my order?
A:

We will send you a recall tag for return, and will replace the item after we received.

Q: What if I get damaged item?
A:

Please contact our sales immediately to make a claim, must keep the original box.

Q: How long will take to ship my order?
A:

We will process with in 24 business hours, and ship after we received your confirmation and payment.

Q: Do you offer case price?
A:

Yes, we offer additional discount for master case quantities. Please contact our sales for more information.

Q: Do you have printed Catalog for your products?
A:

No

Q: Can you drop ship?
A:

No.

Q: What are the minimum orders?
A:

The minimum orders is $300.00 us mix and match

Using MJToysinc.com Site
Q: Why did the website automatically log me off?
A:

We apologize for this inconvenience. For security and performance reasons, after 60 min of inactivity, you will automatically be logged off your account.  Any item that was in your cart will not be lost. 

Q: How can I see new or restock item?
A:

Approved members will be able to navigate all areas of our site. We have saparate pages to help you find New Or Restock Items.

Here are direct links:

Click here for New & Restock Items

 

Q: How do I place an order?
A:

Placing order is very easy on our site, Navigate our products and categories around the site, and add them to your shopping cart, once we receive your order we will contact you with Price quote, after payment arrangements products will be shipped to you .

Q: Who is our customer?
A:

We supply to wholesaler, distributors, and retail stores.  A valid Federal Tax ID Number or State Resale’s certificate number is required for US based customers.

Q: Where do I Register?
A:

Pre Approved Free Membership is required to purchase our products.

Registration is free , Register Here.

Q: How do I retrieve my password and user name?
A:

You can easly recover your password by visting "Request New Password Page" here.

Company Information

MJ Toys Inc. 507 Towne Ave, Los Angeles,CA 90013 Tel: 213-617-8149 Fax: 213-617-7121

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